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Shipping Policy

A Legal Disclaimer

BELOW ARE THE TERMS AND CONDITIONS THAT HAVE BEEN CAREFULLY WRITTEN AND PLACED TO PROTECT YOU ("THE CLIENT/CUSTOMER") AND MYSELF ("J. PARKER DESIGNS, LLC"). IT IS RECOMMENDED THAT YOU VIEW THESE TERMS PRIOR TO PURCHASING OR CONTACTING ME FOR PROJECTS.

Shipping Policy - The Basics 

J. Parker Designs, LLC provides both digital and physical products. This policy outlines how each type is delivered, along with timelines and responsibilities.

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Digital Products

  • All digital products, including logos, graphics, flyers, and other design files, are delivered via email.

  • Files are sent in the agreed-upon formats, such as JPG, PNG, PDF, and vector formats (.AI or .PSD).

  • Delivery occurs within 24–48 hours of final payment, unless otherwise stated in your project agreement.

  • Clients are responsible for ensuring their email system can receive large file attachments. Alternative delivery methods can be arranged upon request.

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Physical Products

  • Physical items, such as printed materials, merchandise, or specialty goods, are shipped via a reputable courierwith tracking.

  • Shipping costs, including taxes, customs fees, or import duties, are the responsibility of the client unless otherwise noted.

  • Estimated delivery timelines vary based on location and product type. All timelines are business days and do not include weekends or holidays.

  • Clients are responsible for providing accurate shipping addresses. J. Parker Designs, LLC is not responsible for lost or misdirected shipments due to incorrect information.

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Shipping Delays

  • While we strive to deliver all products promptly, delays may occur due to high order volumes, courier issues, or unforeseen circumstances.

  • In such cases, J. Parker Designs, LLC will communicate any expected delays and provide updates whenever possible.

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Damaged or Lost Items

  • For physical products, clients must inspect shipments upon receipt. Any damage, loss, or missing items must be reported within 5 business days of delivery.

  • J. Parker Designs, LLC will work with the client to replace or correct damaged or missing items whenever possible.

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By completing a purchase with J. Parker Designs, LLC, clients agree to this Shipping Policy and acknowledge responsibility for accurate delivery information, shipping costs, and timely communication regarding any issues.

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